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Frequently Asked Questions (FAQs)

General Questions

  • What is bike sharing?

  • What is and Who is BCycle?

  • What about the actual Bike?

  • How does BCycle work?

  • How much does Aventura BCycle cost?

  • How is bike sharing different from bike rental?

  • How much does a BCycle weigh?

  • What are the hours?

Membership and Fees

  • Can I become a BCycle member if I don’t have a credit card?

  • What is a membership card and how does it work?

  • How do I get a membership card?

  • How often is my credit card charged for BCycle fees?

  • How does BCycle determine the ending date for membership periods described as weekly and annual?

Personal Account Management

  • How do I extend my membership to a later expiration date?

  • Will I still be able to access my personal BCycle web page after my membership period ends?

  • What should I do if I’ve lost my membership card?

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • How can my membership card get denied?

  • How do I receive or stop text notifications?

  • How do I change or update my credit card information?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • When does my membership period begin?

  • How do I find my personal ride statistics?

  • How does BCycle calculate my miles ridden, etc.?

  • Can I buy more than one membership with my credit card?

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